At Shapewear Favour, we want you to feel as confident in your purchase as you do in our shapewear. If you’re not completely satisfied with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with tags attached
  • Items must be in their original packaging
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Leakproof underwear
  • Nursing bras
  • Briefs and boyshorts (unless packaging is unopened)

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and labels. Include a copy of your order confirmation or receipt.
  4. Ship Your Return: Send the package to our returns center at:
    Shapewear Favour Returns
    1384 Zimmerman Lane
    Los Angeles, US 90017

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shapewear Favour Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for (specify size or product)] I confirm that the items are unworn, unwashed, and in their original condition with tags attached. Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days after we receive your returned items
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for choosing Shapewear Favour – where comfort meets confidence!